According to the opportunities provided by external environment and considering its bonds, company defines its objectives. It is from the interaction between human resources and technology that company behaviour comes, turned to the objectives’ achievement, that produces results.
Company behaviour is a function of :
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Environmental variables, external to the organizing system and concerning socio-economical, juridical and cultural aspects of the environment in which they work;
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Contextual variables, internal to the organizing system.
These ones include:
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Human variables, concerning people’s features working in the organizing system (qualification, tendencies, motivation);
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Social variables, that is all the interpersonal relationships that come from the organizing system;
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Technical variables, concerning employed technologies.
Working in a profitable way is necessary to define clear objectives consistent with the organizing structure, pursuing two fundamental principles:
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Efficiency: capacity to carry out activities, reducing waste of time and resources;
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Efficacy: capacity to achieve prefixed results.
EBM’s intervention suggested in this area is turned to optimize processes, to the implementation of informative procedures and assimilation of values and tendencies that warrant efficiency and efficacy to the services, allowing a rational and profitable allocation, by acting on the structure and on the staff.